Customer Support
How Can
We Help?
Browse our help topics below or send us a message — we aim to respond within one business day.
Frequently Asked Questions
Policies
Shipping
- —Free standard shipping on orders over $50
- —Standard: 3–5 business days ($7.99, free over $50)
- —Express: 1–2 business days ($12.99)
- —Shipping within New Zealand
- —All orders include tracking
Returns
- —30-day return window, no questions asked
- —Items must be unused and in original packaging
- —Refunds processed within 5–7 business days
- —Free return label included
- —Exchanges available for size / colour
Warranty
- —2-year limited warranty on all products
- —Covers manufacturing and material defects
- —Register within 30 days of purchase
- —Does not cover accidental damage
- —Extended warranty available at checkout
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